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Technology & AI glossary

Plain-language definitions to help you read vendor proposals and compare companies.

AI Agent
A system that uses a language model to plan and take actions, such as calling tools or APIs, to complete a task with limited human supervision.
Computer Vision
The field of AI concerned with interpreting images and video, used in inspection, document processing and identity checks.
Headless Commerce
An e-commerce architecture where the storefront is separate from the commerce back-end and connected through APIs.
Infrastructure as Code
Managing cloud infrastructure through version-controlled configuration files rather than manual changes.
Laravel
A PHP web framework known for clear syntax and a rich ecosystem for building business applications and APIs.
LLM (Large Language Model)
A machine-learning model trained on large amounts of text that can generate and understand language. LLMs power chat assistants, summarisation and document automation.
MLOps
Practices for deploying, monitoring and maintaining machine-learning models in production.
NLP (Natural Language Processing)
Techniques for analysing and generating human language, including classification, extraction and translation.
RAG (Retrieval-Augmented Generation)
A technique where a language model is given relevant documents retrieved from a knowledge base at query time, improving accuracy and letting answers cite sources.
Vector Database
A database optimised for storing and searching embeddings, numerical representations of text or images used for semantic search and retrieval.